Frequently Asked Questions

Please read below some frequently asked questions by AutoRefs users.

Yes, AutoRefs is built for all sizes of organisations. You can provide colleagues user permissions as well as create teams for separate departments and assign users to teams.

Yes, you can set reminder end dates to stop reminders being sent from a selected date. You can also manually turn off the reminders for a particular reference if required from your portal.

Yes, AutoRefs offers 24/7 support via our live chat as well as phone and email support. Our specialists are here to help you with any technical or user issues as required.

Yes, AutoRefs is GDPR compliant and carefully handles all data to ensure you're organisation is collecting data safely and that both the applicant and referee details are managed in line with GDPR regulations.

We use IP Validation to check if a reference from a referee was provided from the same IP as the applicant in which case the reference is flagged suspicious.

Yes, you can request references by duration or quantity. Some organisations request a fixed number of references, whilst others require references for a period e.g past 2 years of references. In such a case our system asks the applicant to provide references for the requested duration as well as explain any gaps.